Use Messages to communicate with team members and vendors within Basis. The message center works as a single location for communication between the buyer organization and vendors. It is available in the upper-right corner of the campaign Overview tab and in media plans.
If you have unread messages, you'll see a number next to this button that indicates how many messages there are. The message center displays a list of vendors and account team contacts associated with the campaign.
Note: Sending an RFP to a vendor contact initiates communication in the message center.
You can send messages to vendors or members of your own organization. Account team members will see any messages sent to vendors.
The tab with your organization's name allows account team members to send messages to other contacts at their organization. Select from a list of contacts with user access (account team members and other users in your organization added to the campaign messages) and send the message to those contacts. The vendor does not see messages sent from your organization's tab.
The message center includes these available options. Basis also auto-saves the in-process recipient and text when you exit the message center. The in-process message is available when you return to it.
Note: Your in-process message is not saved when you refresh the browser, exit the campaign, or the session times out.
Message Center Information
Communicate with contacts
Add available vendor contacts
Hover over the contact and the phone number appears
Click the name to launch the Contact information
Compose button launches message field.
Communicate only with campaign account team members and contacts in your organization
Posting a message
Send message to enabled contact(s) including an attachment by clicking Post
A copy of the message is sent as private email message by clicking Email to...and selecting the contact(s).
The Email to... selection on your organization's tab only includes your account team members and contacts with user access
|Message communication thread||Read and review message history and attachments received or sent.|
|Hover and click Reply to send a response message to the users currently on the thread|
|Hover and click Archive to move messages and attachments out of the message thread into the Archived Messages section.|
Add supported files to the message by drag and drop or browse to a directory
View and select attachment history displayed by most recent time and date and user name
Edit a message's content, including attachments. Recipients will receive an email notification.
Not available for RFPs or IOs.
|Download icon||Select all attachments to save.|
Open/Collapse communication thread
Lists number of new messages
|Resize and Collapse message icons||
Change the view by clicking and moving the Resize icon to view more or less of the message.
Click the Collapse (X) icon to close the message
|Restore archived messages||Select a message in the Archived Messages section and click Unarchive to restore the message and its attachments.|
Attachments within the Basis message center include creative tags. The creative files do not appear in the private email messages.
Note: For supporting attachments, Basis allows various file types including text, Microsoft Office, Adobe, and graphics extensions. The maximum file size is 100MB. When you attempt to attach an unsupported file type, an error message appears. Basis recommends creating a ZIP or PDF file when your attachment is an unsupported format type.